Adrienne Lai
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Current Category: Service Design

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View Can upfront service design benefit Agile product development?

Protected: Can upfront service design benefit Agile product development?

In government digital projects, the software isn't the only system that needs transforming

Posted on: May 19, 2021 Category: Product Strategy, Service Design
View Can service design help an organization prepare for change?

Can service design help an organization prepare for change?

Planning a new library service with collaborative design workshops

Posted on: March 2, 2015 Category: Product Strategy, Service Design Tagged: personas, service blueprints, user journeys, user scenarios, workshop facilitation

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