How do you handle information architecture in an Agile project?
Just-in-time iteration for the navigation of a mine information management system
Work
How do you get buy-in for a big redesign?
A new website for the Vancouver Public Library, replacing a 9-year old design
How do students use study rooms in the library?
Using data to redesign an online room reservation system
How can content design help guide people through a maze of options?
Presenting library card information in plain language
Protected: Can upfront service design benefit Agile product development?
In government digital projects, the software isn't the only system that needs transforming
Protected: Can UI design help file management in government?
Making user-friendly forms for enterprise mine information management software
Can service design help an organization prepare for change?
Planning a new library service with collaborative design workshops
Can people use the wayfinding in this new building?
Testing the usability of maps & signage in a new building before it opens